Agents and E-commerce: Beyond Automation

Raafat George Saadé, Rustam M. Vahidov, Bo Yu
2015 Americas Conference on Information Systems  
The fast-growing information and communication technologies have shifted the contemporary commerce in both its information and market spaces. Businesses demand a new generation of agile and adaptive commerce systems. Towards this end, software agents, a type of autonomous artifacts, have been viewed as a promising solution. They have been taking an increasingly important part in facilitating e-commerce operations in the last two decades. This article presents a systematized overview of the
more » ... sity of agent applications in commerce. The paper argues that agents start playing more substantial role in determining social affairs. They also have a strong potential to be used to build the future highly responsive and smart e-commerce systems. The opportunities and challenges presented by proliferation of agent technologies in e-commerce necessitate the development of insights into their place in information systems research, as well as practical implications for the management.
dblp:conf/amcis/SaadeVY15 fatcat:h7hok6rhzvaprf7wq7bkbl5xt4