The mental footprint of marketing in the boardroom

Tore Strandvik, Maria Holmlund, Christian Grönroos, Professor Bo Edvardsson and Professor Philipp
2014 Journal of Service Management  
Purpose: Marketing researchers continue to debate the significance of the managerial relevance of marketing, especially in the boardrooms. Despite a growing number of published papers on the topic, it is surprising that there are virtually none on mental models. Approach: The paper presents mental models as a perspective to discuss marketing's position in companies, and reflects on the marketing mental models of boardroom members and top management. Findings: The paper addresses marketing's
more » ... vant issues and offers new insights into the role of marketing in companies by highlighting mental models, which drive the boardrooms' and managers' attentions, decisions, actions, and evaluations. The paper demonstrates the importance of mental models by introducing and discussing the notion of the mental footprint of marketing, or the impact marketing has on mental models. Research implications: The rapidly changing business environment, in addition to current marketing research trends, strengthens the need to understand the scope of issues included under the notion of marketing, as well as the overall significance of marketing within the company. The paper advocates that understanding and investigating mental models is useful in these endeavours. Practical implications: The paper presents a set of different implications from recognised mental models in companies. Originality/value of paper: This paper contributes to discussions on the relevance of marketing in modern companies by introducing a new perspective, involving the mental footprint of marketing, which challenges functional points of view. If the mental model of marketing takes a broader approach, considering marketing to be ubiquitous, then marketing can be seen as being present in the boardroom. Category: Research paper
doi:10.1108/josm-01-2014-0033 fatcat:ft3fm3asdjggjglkaxy46tze7a