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A recent series of brainstorming conversations between the IT, library, and academic technology units made visible a lack of coordination in how the University of Richmond (Virginia, USA) provides data-related support services to students. In response, a group of staff representing all three units, drawing on an existing community of practice, came together to imagine and operationalize a flexible, holistic service model that could be implemented from the ground up. Our new service model isdoi:10.5281/zenodo.3775751 fatcat:ffkpg76bcndfvadu5w7a5cko7a