A grassroots approach to building a holistic service model at a liberal arts institution

Samantha Guss, Ryan Brazell, Andrew Bell
2020 Zenodo  
A recent series of brainstorming conversations between the IT, library, and academic technology units made visible a lack of coordination in how the University of Richmond (Virginia, USA) provides data-related support services to students. In response, a group of staff representing all three units, drawing on an existing community of practice, came together to imagine and operationalize a flexible, holistic service model that could be implemented from the ground up. Our new service model is
more » ... t to respond to the growing number of interdisciplinary programs on our campus and a disconnect between students' actual data literacy and their instructors' expectations. It serves dual purposes: provide a single point of entry for students needing data-related support (which is currently haphazard and unsustainable), and develop new and strengthen existing behind-the-scenes connections. In our presentation, we will focus on our approach, goals, and challenges encountered in building this model for a liberal arts institution.
doi:10.5281/zenodo.3775751 fatcat:ffkpg76bcndfvadu5w7a5cko7a