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Integrated Network Management IV
Heterogeneity and distribution of communications services and resources impose new requirements on fault management. Support staff performing fault diagnosis has to be supported with sophisticated tools, like enabling a simple and fast access to problem-solving expertise. This paper presents an approach for the storage and retrieval of problem-solving expertise by introducing the concept of a master ticket. The idea is to generalize information about a fault and store this information in adoi:10.1007/978-0-387-34890-2_29 fatcat:wjl4nnpkiza4lgffowly55z6aq