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Lecture Notes in Computer Science
Essential for the success of FAQ systems is their ability to systematically manage knowledge including the intelligent retrieval of useful FAQ documents and the continuous evolution of the knowledge base. Based on our experiences, we propose a hybrid approach for the management of FAQ documents on programming languages written in Portuguese, Spanish or other latin languages. The approach integrates various types of knowledge and provides intelligent mechanisms for knowledge access as well asdoi:10.1007/3-540-44593-5_15 fatcat:cmhwtvvxpfh37nxnpjusvzc64y