A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2017; you can also visit the original URL.
The file type is application/pdf
.
Automated ontology-based customer needs translation and representation
2011
2011 2nd IEEE International Conference on Emergency Management and Management Sciences
Intense competition and high failure product rate calls for a deeper understanding of customer needs. However, the process of translation and interpretation of voice of customers (VoC) into customer needs statements involves much imprecise information with linguistic vague descriptions. In order to get accurate customer need statements and further to further to enhance customer satisfaction for product success, we have to take a review of how to well interpret, translate and represent customer
doi:10.1109/icemms.2011.6015830
fatcat:3alcfcuf3bh77inclsuh6vsjyi