قياس أثر استخدام نظام إدارة الجودة الشاملة على تحسين الأداء المالي في الشركات الصناعية المساهمة العامة
مجلة جامعة القدس المفتوحة للأبحاث و الدراسات
This study was to shed light on the extent of the use of the Total Quality Management system that is applied by the industrial public shareholding companies in the environment of Jordan. It also aimed to examine whether the use of the Total Quality Management system has an impact on improving the financial performance of the company. The method used was a comprehensive survey of the study population represented by all Jordanian industrial corporations by distributing questionnaires to the
... naires to the companies that claimed to have implemented the Total Quality management system, in order to determine the actual reality of the situation to them. The study sample was composed of 25 companies. As for the financial performance, indicators were obtained from the ASE (Amman Stock Exchange) and the SDC (Securities Depository Center) for the period (2005 to 2009) . The descriptive analytical approach was used to demonstrate and analyze the features of the study population. The results showed that there is no effect of using the dimensions of total quality management on improving financial performance in industrial public shareholding companies. The researcher recommends should practice directors of the companies should adopt the system of total quality management and should practice commitment dimensions of a high degree, quality improvement ensures benefiting and optimizing utilization of the energies of manpower, machinery and materials, which means lower costs; this will be reflected inevitably on improving the financial performance of the company in the long term.