Turbulence in the clouds

Amy Voida, Judith S. Olson, Gary M. Olson
2013 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems - CHI '13  
We report on a qualitative study of the user experience of cloud-based information work. We characterize the information work practices and challenges that exist largely at the different intersections of three constructs-cloudbased services, collaborations, and digital identifiers. We also demonstrate how the misalignment of these three constructs is experienced as a "losing battle" that has led to miscommunication among collaborators, the abandonment of cloud-based services, and the irreparable blurring of digital identities.
doi:10.1145/2470654.2481313 dblp:conf/chi/VoidaOO13 fatcat:u65754vd3bblrdj5xnacenatnm