Weaving clinical expertise in online health communities

Jina Huh, Wanda Pratt
2014 Proceedings of the 32nd annual ACM conference on Human factors in computing systems - CHI '14  
Many patients visit online health communities to receive support. In face-to-face support groups, health professionals facilitate peer-patients exchanging experience while adding their clinical expertise when necessary. However, the large scale of online health communities makes it challenging for such health professional moderators' involvement to happen. To address this challenge of delivering clinical expertise to where patients need them, we explore the idea of semi-automatically providing
more » ... linical expertise in online health communities. We interviewed 14 clinicians showing them example peer-patient conversation threads. From the interviews, we examined the ideal practice of clinicians providing expertise to patients. The clinicians continuously assessed when peer-patients were providing appropriate support, what kinds of clinical help they could give online, and when to defer to patients' healthcare providers. The findings inform requirements for building a semi-automated system delivering clinical expertise in online health communities.
doi:10.1145/2556288.2557293 pmid:26413582 pmcid:PMC4579535 dblp:conf/chi/HuhP14 fatcat:r77blxcdxvaerkr5acwlgckccu