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This article examines the IT Service Management (ITSM) research literature, starting from past up to the present. The applied research method is the literature review, in which a search is conducted across 8 major global, regional, and national conferences as well as 71 international journals. Furthermore, different database searches are performed. In order to classify the results, a morphological box is used. Moreover, a keyword analysis is conducted to obtain an overview about research topicsdoi:10.1109/hicss.2013.555 dblp:conf/hicss/ProhlELZ13 fatcat:sxy7xzaiujf73jo3j5qag5sxx4