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Information Systems Development
Over two decades, we and other research groups have found that ethnographic and social analyses of work settings can provide insights useful to the process of system analysis and design. Despite this, ethnographic and social analyses have not been widely assimilated into industry practice. Practitioners tend to address sociotechnical factors in an ad-hoc manner, often post-implementation, once system use or outcome has become problematic. In response to this, we have developed a lightweightdoi:10.1007/978-1-4614-4951-5_5 dblp:conf/isdevel/GreenwoodS11 fatcat:4hfll3nuyfgctcuygf6v7pkfm4