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is to bring together leading researchers working in simulation methodology and applications related to operation research and management science, to reflect on a selected central theme and identify important issues that need attention and promising paths to solutions. The theme of the 2011 workshop was simulation in the management of complex service systems, such as healthcare systems, emergency systems, call centers, logistic and delivery systems, transportation systems, telecommunicationdoi:10.1145/2555690 fatcat:szb4xqv5braf5ke4zw76eyxxbq