Service Optimization Using Goal-Oriented Modelling in Judicial Domain

Deependra Poudel Sharma, Farzana Haque, Moshiur Bhuiyan, P.W.C Prasad
2018 Journal of Software  
The purpose of this research paper is to identify and evaluate the obstacles of service delivery within in judicial domain and examine to what extent it can be improved. This report covers the evaluation of the current service delivery process within judicial domain and identifies the limitation with them. Besides that, it purposes an improved framework to optimize the services within judicial domain. Similarly, i* modelling frame work is used to identify the relationship between various key
more » ... ors and the responsibilities between them to enhance the service delivery. Furthermore, it aims to implement the recommended model in the real service operation within judicial domain and evaluate the result. It then discussed about the possibilities of use of ICT within judicial domain to improve the service delivery. The impacts of poor resource allocation and the cost measurement of ac-tors are also discussed in this report. This study recommends conducting additional assessment to implementation of service optimization process within judicial domain. To conclude, this research paper proposes a way to organize services within judicial domain based on findings which assists judicial domain to provide effective and efficient service delivery to serve the community. Key words: Judicial service domain, service delivery framework, business processes, organizational modeling. Similarly, the number of pending cases in Europe is gradually increasing and if the problems in current system are not mitigate, millions of cases will be pending [1] . Mostly, the reason behind poor service delivery in the traditional system is lack of effective and efficient management of the human resource, technology and the required processes. Apart from technologically advanced countries, there are still some countries that uses manual process while handling documents and mailing is a primary medium of
doi:10.17706/jsw.13.5.287-299 fatcat:ntkwvophgfakfowuigtkxtuspq