Model-Based Design of Online Help Systems [chapter]

Milene Selbach Silveira, Simone D.J. Barbosa, Clarisse Sieckenius de Souza
2005 Computer-Aided Design of User Interfaces IV  
Online help systems are typically used as a last resource in interactive breakdown situations. In this paper, we present a method for building online help based on design models according to a semiotic engineering approach. We show the benefits of having designers explicitly communicate their design vision to users, and we also point at the need to foster a new culture for online help. We show how this proposal opens a direct communication channel from designers to users, and we hope this will contribute to introducing this new culture.
doi:10.1007/1-4020-3304-4_3 fatcat:iqlsgfa4cngclmugo4hwbhtaoq