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An Assessment of Service Delivery Performance in the Aftermath of Business Process Reengineering Implementation the Case of Ethiopian Civil Aviation Authority
2010
Currently there is a widely shared understanding that Business Process Reengineering has transformed the service delivery performance of many government institutions at federal, regional as well as local levels. Processes which had been taking months or years with high cost have been made to be performed in hours and or days with lowest possible cost. The court system at federal and regional levels, municipal services at kebeles' in Addis Ababa city administration and many other institutions
doi:10.20372/nadre/16070
fatcat:yfwqczpysvcw3jxfsbfzbfdh3i