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Analysis of Volvo IT's Closed Problem Management Processes By Using Process Mining Software ProM and Disco
2016
Alphanumeric Journal
In this study, the event logs for closed problems which was created by Volvo IT Belgium for the Business Process Intelligence Challenge in 2013 are evaluated by using Process Mining software. One of these software (ProM) is an open source program and the other (Disco) is a commercial product. Commercial application is available as a full version with academic license. Observed event logs record consist of 6660 units. This case study described the logic of the process of mining programs and
doi:10.17093/alphanumeric.277741
fatcat:we5mu7z2oza4xlfyk6xxawifpe