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Social robots perform tasks to help humans in their daily activities. However, if they fail to fulfill expectations this may affect their acceptance. This work investigates the service degradation caused by recharging, during which the robot is socially inactive. We describe two studies conducted in an ecologically valid office environment. In the first long-term study (3 weeks), we investigated the service degradation caused by the recharging behavior of a social robot. In the second study, wedoi:10.3389/frobt.2018.00023 pmid:33500910 pmcid:PMC7806094 fatcat:wurznlrgvfemdfmxzbye2aikmy