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Designing for Health Chatbots
[article]
2019
arXiv
pre-print
Building conversational agents have many technical, design and linguistic challenges. Other more complex elements include using emotionally intelligent conversational agent to build trust with the individuals. In this chapter, we introduce the nature of conversational user interfaces (CUIs) for health and describe UX design principles informed by a systematic literature review of relevant research works. We analyze scientific literature in conversational interfaces and chatterbots, providing a
arXiv:1902.09022v1
fatcat:hn4phntq6bbu5oylefx3zmck2i