Designing for Health Chatbots [article]

Ahmed Fadhil, Gianluca Schiavo
2019 arXiv   pre-print
Building conversational agents have many technical, design and linguistic challenges. Other more complex elements include using emotionally intelligent conversational agent to build trust with the individuals. In this chapter, we introduce the nature of conversational user interfaces (CUIs) for health and describe UX design principles informed by a systematic literature review of relevant research works. We analyze scientific literature in conversational interfaces and chatterbots, providing a
more » ... urvey of major studies and describing UX design principles and interaction patterns.
arXiv:1902.09022v1 fatcat:hn4phntq6bbu5oylefx3zmck2i