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渡部 俊介, 横山 真一郎. "4.3 飲食店における時間経過を考慮した顧客満足度向上に関する研究(セッション4「管理・サービス」)(第16回信頼性シンポジウム発表報文集)." The Journal of Reliability Association of Japan 25.8 (2003) 869-872