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Driven by increasing competitive forces and the business transformation brought about by internet-based technologies, the structure and landscape of the logistics industry has changed drastically in the last few years. A new breed of logistics service providers is emerging, who has developed and adopted a new operating model which we term Integrated Knowledge Based Logistics (IKL). An IKL is characterised by its complete shift in focus, from the asset intensive operational aspects of movingdoi:10.1504/ijlsm.2009.021651 fatcat:ibhofzmpujgylmq5oc4o4ymmbm