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Model of Information Technology Facility Service Based on user Satisfaction
2019
Journal of Physics, Conference Series
Most research concerning user satisfaction in using Information Technology focuses on user feedback resulting from the use of information systems as a tool to retrieve or produce information. In this case, information technology facilities provide offered hardware and software that can be used by customers to produce information, such as data analyzing software, without considering the specific needs of users. This research focused on customer responses when IT service providers understand
doi:10.1088/1742-6596/1361/1/012032
fatcat:imrl7gmo35a4vcuhhe6pvgclle