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We propose a policy-based framework for the automated establishment of Service Level Agreements (SLAs) in Service Oriented Architecture (SOA) environments such as the cloud. The novelty of our proposed framework is the support for multiple SLA interaction models, giving entities the flexibility to choose the one that is most appropriate in a given context, while simultaneously participating in multiple concurrent SLA interactions using different interaction models. As part of the framework, wedoi:10.1109/scc.2012.79 dblp:conf/IEEEscc/ChhetriVK12 fatcat:hyh4iy5embaftdx2a5pnbm6w5m