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Object: The article substantiates the need to use Internet technologies for the development of the tourism industry of Kazakhstan at the present stage, since tourism industry is characterized by a variety of intermediary schemes, so the need for using Internet technologies is increasing here. In particular, the authors pursue a goal to research the specifics of digitalization in the field of tourism and current problems limiting contribution of digitalization to increasing the competitivenessdoi:10.31489/2020ec3/64-72 fatcat:ixqci6okf5gx7avwvx2inz3t7u