The main purpose of this study is to design and develop a system software with intelligent agent using artificial neural network for the Bureau of Fire Protection to streamline the process for the application of fire safety certificates and to provide quality public service. Embedded on the system are the intelligent agent, artificial neural network, Information and Communication Technology, and Service quality dimensions which can provide prompt services for the applicant of fire safety

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... cates. A modified service quality dimension scale was used to assess the system. The result of the assessment shows a significant improvement on delivering quality public service. The use artificial neural network and intelligent agent on the system is very effective. The advancement on the technology proved that the study could minimize the number of processes and can provide quality public service in applying fire safety certificates and it is capable to communicate to the applicant of fire safety certificate using artificial neural network. It also provides information, notification and generate report in real time.