Special Issue: eGovernment in Balkan Countries

Matjaž Gams, Marjan Gusev, Božidar Kliček, Veljko Milutinovi´c, Milutinovi´c Brane, Vujiči´ Vujiči´c, Anton Železnikar, Matjaž Gams, Jožef Stefan, Drago Torkar, Jožef Stefan, Ivan Bratko (+38 others)
2007 unpublished
In Slovenia, like elsewhere in the European Union, the eGovernment is one of the features of the modern face of the public administration. The other features at the forefront of the makeover are the reduction of administrative barriers, the improvement of services offered by the public administration (and subsequently the satisfaction of its users), the introduction of quality management and business excellence tools, and human resource management. What we are doing in Slovenia is by no means a
more » ... reform of the public administration, as there are no revolutionary changes. Instead, we prefer to speak of a process of perpetual improvement, as that applied in successful businesses, with the aim of constantly improving operations. The eGovernment project in Slovenia represents the use of information and communication technologies as a tool to making the public administration better. Technology can help the public administration function more transparent and make it easier to manage, reducing its operating costs and improving the quality and accessibility of its services. Povzetek: Podan je pregled e-uprave v Sloveniji. The aim of this paper is to provide insights into the current state in the field of eGovernment in the Republic of Croatia. In the paper a brief historical outline of the efforts undertaken so far is presented, certain key problems identified and development potentials in this area proposed. First, an overview of Croatian governmental organisations and actors that play an important role in adopting the eGovernment strategy is given. Then, results of the evaluation of the progress in the field of eGovernment are briefly presented by means of the European Commission's indicator for online availability, which lists twenty basic public services to be benchmarked. Next, the e-Croatia 2007 Programme projects and areas for development are discussed, with the analysis of the achievements so far. Finally, key issues concerning eGovernment are summed up in the conclusion, along with the propositions for future work. Povzetek: Predstavljena je strategija razvoja elektronske uprave na Hrvaškem. Other projects that are taking place in the bodies of government administration are the e-Registries, the Electoral Register, the Central Database Registry on Personal Data and the Eurovoc Thesaurus. e-Justice (e-Pravosuđe) e-Justice projects were initiated to introduce information and communication technology into the judicial system. Projects serve to citizens, judges and other judiciaries by enabling access to legal databases and registers. The e-Portal of the Ministry of Justice provides information on the activities, reforms and functioning of the judicial system [1]. Some projects that are operational are: Integrated communication system for managing court cases (ICMS), the e-Land-registry Certificates Project, During war years (1992)(1993)(1994)(1995) in Bosnia and Herzegovina development of information society and usage of information and communication technologies (ICT) were halted whilst expansion of the ICT recorded the highest figures in the whole world. As result, Bosnia and Herzegovina (B&H) society is at bottom line regarding the development and usage of IC technologies. Post-war development of the information society has not been following world trends because of the complexity of B&H constitution that limits development on many B&H segments including the ICT. Basic prerequisites for further development of ICT have been established through state-level adoption of documents covering the Policy, Strategy and Action plan for the development of the information society in B&H for the period 2004 -2010. According to several analysis reports on this sector published by WEF, UNDP, the Secretariat of eSEE, telecomm operators and other institutions, wherein world standards have been taken as reference, the basic ICT infrastructure in B&H is rather well developed what makes suitable environment for development. In the post-war development of the B&H information society the international community has provided substantial support through its' organizations including UNDP, USAID, EC and others. Serbia recognized the importance of the information society early in the 1989, when regulatory activities and organizational preparations in this area started. Despite of its early start, Serbia is now behind the European countries regarding the eGovernment services. The factors such as political situations, lack of capital, absence of appropriate legislation, etc. slowed Serbia in its development of the eGovernment services. This document describes the history of eGovernment in Serbia, gives overview of current state of eGovernment services, and presents strategy and actions plans for future development of interoperable eGovernment services. Povzetek: Podan je pregled e-uprave v Srbiji.