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Health care is one of those industries where computerization and networking processes are proceeding very fast. At the same time, cost justification pressures are high, and personnel resources turn scarce in many countries. Add to this the fine-tuned ethical dimension of delivering at least minimum service to all citizens regardless of their income. No wonder the industry is in a turbulent situation, where novel ways of organizing activities are badly needed. The minitrack focuses on the effectdoi:10.1109/hicss.2005.364 dblp:conf/hicss/SuomiT05 fatcat:7dgpvlutqvflzpmo6ommvfvnee