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Distributed Cognition and Joint Activity in Computer System Administration
Computer Supported Cooperative Work
Troubleshooting large computer systems is often highly collaborative. Because these systems consist of complex infrastructures with many interdependent components, expertise is spread across people and organizations. Those who administer such systems are faced with cognitive and social challenges, including the establishment of common ground and coordination of attention, as they troubleshoot in collaboration with peers, technical support, and software application developers. We take adoi:10.1007/978-1-84628-901-9_6 dblp:series/cscw/MaglioKH08 fatcat:gdqyhtv53vhfzelqg44vjpn3ta