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HUBUNGAN KUALITAS PELAYANAN DAN KEPUASAN ANGGOTA KOPERASI MAHASISWA
2018
JAMP: Jurnal Adminitrasi dan Manajemen Pendidikan
unpublished
The purpose of this study is to describe: (1) the level of service quality of student cooperatives in Malang; (2) the level of member satisfaction of the service cooperative student in Malang; (3) the relationship between the service quality and member satisfaction of student cooperatives in Malang. This study used descriptive corelational method with quantitative approach. The results are the quality of services and satisfaction of member student cooperatives in Malang is at high category, and
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