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This paper presents the case of Cartagena de Indias, a well-known international touristic destination in Colombia, which experiences serious problems of traffic congestion and accessibility to the city center. Promoting pedestrian mobility is one of the public administration's main goals, by enhancing and re-designing different pedestrian paths. Designing pedestrian zones is a context-specific multifaceted problem that involves multiple stakeholders and multiple criteria. A participatorydoi:10.1016/j.trpro.2020.03.021 fatcat:25gfejxajvhwrjfq5bst54srvq