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Legitimacy Management and Trust in Offshoring Information Technology Services
[chapter]
IFIP International Federation for Information Processing
Our study examines the evolution of offshoring of information technology services between a multinational telecommunications firm and Indian vendors. The firm's strategy sought to access critical resources of talented software professionals at low cost and to facilitate growth in a highly competitive telecommunications sector. Legitimacy management proved critical in explaining the evolution of this offshoring arrangement between a client firm and its four Indian vendors. Our findings surface
doi:10.1007/978-0-387-09768-8_20
fatcat:taivxh5fy5aqverqisjc5m3wzy