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In recent years, gradual improvements in communication and connectivity technologies have enabled new technical possibilities for the adoption of chatbots across diverse sectors such as customer services, trade, and marketing. The chatbot is a platform that uses natural language processing, a subset of artificial intelligence, to find the right answer to all users' questions and solve their problems. Advanced chatbot architecture that is extensible, scalable, and supports different services fordoi:10.3390/electronics10182300 fatcat:rbcgbvx5qvd3hguoygjqfkf4xu