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A Review of Literature and Identification of Total Quality Management Tools for Integrating Product Development and Design; and Ergonomics Principles for Customer Satisfaction
2018
International Journal of Mechanical and Production Engineering Research and Development
Product design, Ergonomics and Total Quality Management (TQM) are three fields of engineering. They all aim for customer satisfaction, indigenously. Literature available entails that, mechanical engineers design products for the customers and realize that the inclusion of principles of ergonomics and TQM is there. The methodology of inclusion of these principles is limited to the particular designers, and there is no standard method for it. Ergonomists also talk about incorporating the
doi:10.24247/ijmperdjun2018109
fatcat:4m5lrdei2zd3bpk3hqzba5wrze