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Antecedents of B2C Channel Satisfaction and Preference: Validating e-Commerce Metrics
Information systems research
A lthough electronic commerce (EC) has created new opportunities for businesses as well as consumers, questions about consumer attitudes toward Business-to-Consumer (B2C) e-commerce vis-à-vis the conventional shopping channels continue to persist. This paper reports results of a study that measured consumer satisfaction with the EC channel through constructs prescribed by three established frameworks, namely the Technology Acceptance Model (TAM), Transaction Cost Analysis (TCA), and Servicedoi:10.1287/isre.13.3.316.77 fatcat:w6pxyw242bg3bj3ccp4dfkkd3y