The Relationship Between Service Quality and Service Recovery Quality in Retail Stores [report]

Na Young Jung
2017 unpublished
The purpose of this study was to evaluate association level among system quality indicators of the In-service Education Information Service in Taiwan. The system was first established by National Kaohsiung Normal University based the trust of Ministry of Education on the year of 2003. There are 192035 teachers using this service. An investigation research method was applied to examine the data of quality indicators. The research structure in this study included dependent variables of connection
more » ... ables of connection quality indicators, and independent variables of system hardware quality indicators. A system monitoring tool called PRTG was used for collecting data. The sample collected period was from 2016/9/30 to 2017/9/30. There were overall 6735 records of each indicators. The sample size was 629 and confidence interval was 4.9 at confidence level of 99%. A canonical correlation analysis procedure was applied to reveal the relationship between system hardware and connection quality indicators. Based upon verified statistical analysis results, three major conclusions were presented. There are four significant canonical correlation pairs between connection set and hardware set.
doi:10.31274/itaa_proceedings-180814-409 fatcat:prq6dywvhfc33otv2l2o6yhc2u