A viewpoint-based case-based reasoning approach utilising an enterprise architecture ontology for experience management
Enterprise Information Systems
The accessibility of project knowledge obtained from experiences is an important and crucial issue in enterprises. This information need about project knowledge can be different from one person to another depending on the different roles he or she has. Therefore, a new ontologybased case-based reasoning approach that utilises an enterprise ontology is introduced in this paper to improve the accessibility of this project knowledge. Utilising an enterprise ontology improves the case-based
... g system through the systematic inclusion of enterprisespecific knowledge. This enterprise-specific knowledge is captured using the overall structure given by the enterprise ontology named ArchiMEO, which is a partial ontological realisation of the enterprise architecture framework ArchiMate. This ontological representation, containing historical cases and specific enterprise domain knowledge, is applied in a new ontology-based case-based reasoning approach. To support the different information needs of different stakeholders, this ontology-based case-based reasoning approach has been built in such a way that different views, viewpoints, concerns and stakeholders can be considered. This is realised using a case viewpoint model derived from the ISO/IEC/IEEE 42010 standard. The introduced approach was implemented as a demonstrator and evaluated using an application case that has been elicited from a business partner in the Swiss research project. In this section we introduce the main concepts starting with a brief overview on CBR, followed by related work concerning enterprise ontologies and enterprise architecture frameworks. Finally, the section ends with related work concerning ontology-based CBR. 2.