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Technolgoical innovation has covered all aspects of business all over the world. With growing pace of digitalisation all over the globe, e-commerce has become one of the popular platforms for initiating business transactions. COVID-19 has showed the dependence of the society on this medium for the convenient allocation of goods and services and meeting up of consumer demands. Saudi Arabia has also witnessed a high demand in the usage of this platform to meet the daily usage necessity. In orderdoi:10.11591/ijeecs.v25.i2.pp1123-1130 fatcat:2rxxek4dxzhldd4zyzobmk3rx4