Designing emotionally sentient agents

Daniel McDuff, Mary Czerwinski
2018 Communications of the ACM  
From R2-D2's bleeps and chirps to the complex relationship between Theodore and Samantha in the motion picture Her, science fiction has long realized the power that emotions play in our interactions with technology. The field of affective computing studies and develops real systems that sense, interpret, adapt to and potentially convey human emotions. How should one design such a system for societal acceptance? What are the properties of an emotionally intelligent agent? What are the ethical
more » ... lications? In this paper, we discuss the design of emotionally sentient systems, from sensing emotional cues to the affective responding of computer agents. We believe that systems that are emotionally sentient are more likely to be engaging, trustworthy, and intelligent. Systems such as these will enable computers to perform complex tasks in a more socially acceptable and effective manner, such as delivering mental health interventions or social care. Furthermore, they can help us make better decisions, be more productive and keep us safe.
doi:10.1145/3186591 fatcat:gmnohfeuejhnreppnwuxuie22q