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Considering increased competition nowadays, businesses strive to gain competitive advantage, increase their economic indicators, work productivity and efficiency, reduce costs and get other benefits through implementation of integrated information systems. By improving internal processes and financial performance of the company, the general business performance could be influenced by the deployment of such information system (IS). In order to identify tangible and intangible benefits of ISdoi:10.3846/mla.2013.06 fatcat:estrawafljbujcmgcvearis3hy