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User reactions to COVID-19 screening chatbots from reputable providers
2020
JAMIA Journal of the American Medical Informatics Association
Objective The objective was to understand how people respond to COVID-19 screening chatbots. Materials and Methods We conducted an online experiment with 371 participants who viewed a COVID-19 screening session between a hotline agent (chatbot or human) and a user with mild or severe symptoms. Results The primary factor driving user response to screening hotlines (human or chatbot) is perceptions of the agent's ability. When ability is the same, users view chatbots no differently or more
doi:10.1093/jamia/ocaa167
pmid:32984890
pmcid:PMC7454579
fatcat:b5ir3gzjbrgpxgfouuac44ioqq