Internet Archive Scholar

Supplemental Material - Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms' Guardianship Policies

Patrick B. Fennell, Melanie P. Lorenz, Kristina K. Lindsey Hall, James M. Andzulis
2023 Figshare  

Preserved Fulltext

fulltext thumbnail
Web Archive Capture PDF (415.2 kB)
https://web.archive.org/web/20230417082633/https://s3-eu-west-1.amazonaws.com/pstorage-sage-1076303800/39664507/sjpdf2jsr10.1177_10946705231163881.pdf?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIA3OGA3B5WDECHA7XV/20230417/eu-west-1/s3/aws4_request&X-Amz-Date=20230417T082632Z&X-Amz-Expires=10&X-Amz-SignedHeaders=host&X-Amz-Signature=1fdb98ea1c3f20c0bb4e35a0492dd67ca0bc6c1a0780af38ea43fcd2fd94335f

A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2023; you can also visit the original URL. The file type is application/pdf.

Supplemental Material for Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms' Guardianship Policies by Patrick B. Fennell, Melanie P. Lorenz, Kristina K. Lindsey Hall, and James M. Andzulis in Journal of Service Research
doi:10.25384/sage.22299421.v1 fatcat:n5vkg7grvjgnnbwqbrqwyseye4
Citation

Patrick B. Fennell, Melanie P. Lorenz, Kristina K. Lindsey Hall, James M. Andzulis. "Supplemental Material - Not My Circus, Not my Monkeys? Frontline Employee Perceptions of Customer Deviant Behaviors and Service Firms' Guardianship Policies." Figshare (2023)