Integrated performance management using information technology: a study of UK charities

Diana Limburg, Cathy Knowles, Maureen McCulloch, Laura Spira
2017 Public Money & Management  
This paper explores how UK charities use Information Technology (IT) to support Integrated Performance Management (IPM). Based on six case studies of small-medium-sized charities (SMCs), it finds that SMCs see IT as important for IPM, but face significant barriers establishing effective IPM due to the multi-dimensional nature of their operations and stakeholders and their lack of IT infrastructure. The paper concludes that charities would benefit from a more strategic infrastructure approach to
more » ... IT, integrating IT for data, information and knowledge.
doi:10.1080/09540962.2017.1281657 fatcat:hx3o3xsu7zg6xex2z6723dlf2y