This paper explores how UK charities use Information Technology (IT) to support Integrated Performance Management (IPM). Based on six case studies of small-medium-sized charities (SMCs), it finds that SMCs see IT as important for IPM, but face significant barriers establishing effective IPM due to the multi-dimensional nature of their operations and stakeholders and their lack of IT infrastructure. The paper concludes that charities would benefit from a more strategic infrastructure approach to

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... IT, integrating IT for data, information and knowledge.