E-Government Where are We Now?

Nurul Amira Azmi, Zaherawati Zakaria
2022 International Journal of Academic Research in Business and Social Sciences  
Many studies have investigated the factors contribute to E-Government adoption and introduced several models of E-Government maturity stages or levels, but less has focus on the E-Government adoption at different stages of service maturity. Therefore, this study tries to discovers the critical factors that contribute to Malaysian citizens' adoption of E-Government websites or services at different stages of service maturity. The method of quantitative through survey was used and the result of
more » ... is study shown that all respondents have experienced in using E-Government websites or services, thus contributed to the positive adoption of static and interaction stage of E-Government. The result demonstrates that Perceived Awareness, Perceived Usefulness and Perceived Functional Benefit have significant impact on the Static and Interaction Stage. However, most of the respondents positively responded the static stage application of E-Government websites or services compared to interaction stage. Hence, many initiatives should be done by the government to help public easy to access it services. In future research, perhaps many researchers will extend the into wider scope of variables, methods and area and reflect the digital government as highlighted in national agenda.
doi:10.6007/ijarbss/v12-i9/13159 fatcat:pjslh6sidvhlvby3dbrtzupxxa