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The future of computer telecommunications integration
1996
IEEE Communications Magazine
This issue of IEEE Communications Magazine describes activities in integrating the desktop computer with the telephone system (computer-telephony integration, or CTI), giving users easier access to telephone feature sets leveraging the computer's graphical user interface, or allowing a telephone call to be incorporated into a larger computer application. In the preface to this issue, Vint Cerf asserts that CTI is but one step in a "revolution" that is taking place in the way computers are used
doi:10.1109/35.489715
fatcat:3mgb7diejnecnpqhxympb6wrmm