A copy of this work was available on the public web and has been preserved in the Wayback Machine. The capture dates from 2017; you can also visit the original URL.
The file type is
Innovations expressed by customers are often unstructured, unclear, and ambiguous, making it diffi cult to interpret customers' contributions, integrate them into a company's R&D department and transfer them into comprehensible requirements for the development of product, service or software innovations. To close this gap, the paper presents scenarios as a technique to support communication between customers and developers along the R&D process and to reduce feedback cycles. A basicdoi:10.1504/ijtip.2012.047379 fatcat:gluyvbnxvverpd5wdfdjn7kkam