SPOR VE REKREATİF AMAÇLI TESİSLERDE HİZMET KALİTESİNİN DEĞERLENDİRİLMESİNDE DEMOGRAFİK DEĞİŞKENLERİN ROLÜ

Atınç OLCAY, Metin SÜRME, Taner DAĞLIOĞLU
2020 İktisadi ve İdari Yaklaşımlar Dergisi  
Sports facility management, which includes many different subjects from the construction of sports facilities to its management, offers unique features with its architectural structures and management styles. The quality of sports facilities plays a key role in providing the best sports service to the society. In this study, the role of demographic variables in the evaluation of service quality in sports and recreation facilities was revealed. To achieve this aim, SERVQUAL Quality of Service
more » ... ality of Service scale and questions previously used in different researches were used. The sample group of the research is 211 people who go to sports and recreational facilities in Gaziantep. Therefore, in the study, the data were obtained from 211 people who were reached with easy sampling technique. As a result of the research, it was seen that the confidence dimension had the highest average. However, it has been observed that the service quality of sports and recreational facilities varies according to the variable of education and age. On the other hand, the service quality of sports and recreational facilities did not differ according to gender. In this study, it was observed that the perception of service quality was high. The service quality of sports and recreational facilities was evaluated in five dimensions: trust, enthusiasm, reliability, physical appearance and empathy. Confidence dimension was found to have the highest average. The enthusiasm dimension has the highest average after the confidence dimension.
doi:10.47138/jeaa.826401 fatcat:pri7zampfvh5xchau7lxkgwevi