Problems with bleep use: Are smartphone group messaging services the answer?
General Internal Medicine and Clinical Innovations
Evidence suggests that doctors find bleeps frustrating. This study aimed to quantify specific difficulties and explore perceptions and usage of WhatsApp as an alternative. Methods: A 13-question online questionnaire was sent to doctors of a small district general hospital interrogating use of WhatsApp and reasons behind its favoured use compared to a bleep system. Results: Issues with bleep use included no answer to bleeps, phone engaged and unable to find a phone to answer bleeps. Foundation
... leeps. Foundation doctors generally encountered these problems the most, especially with no answer to bleeps (p=0.047) and inability to find a phone (p=0.032). Work-related WhatsApp usage was prevalent, mainly for intra-team communication, with foundation doctors using it the most (p=0.057). Doctors who experienced the most issues with bleeps tended to use WhatsApp more (p=0.007). Discussion: Bleeps are widely disliked amongst medical professionals who are increasingly using platforms such as WhatsApp. Our study has identified a number of potential reasons for this. Unless a solution is implemented, usage of such platforms will only increase despite concerns regarding patient confidentiality. Abdullah A (2019) Problems with bleep use: Are smartphone group messaging services the answer?