Understanding and Embracing Service Design Principles in Creating Effective Library Spaces and Services [chapter]

Kris Johnson
2016 Advances in Library Administration and Organization  
Purpose: The aim of this chapter is to help library administrators understand the concept of Service Design, and to maintain that any consideration of the future of library spaces should begin with a Service Design focused approach. Approach: The chapter is a combination of general review, literature review, case study, and conceptual paper. It focuses on describing the basics of the concept, highlighting essential resources for further understanding, highlighting Service Design specifically
more » ... ign specifically applied in libraries, and providing one case study of an academic library undergoing a master planning project utilizing the lens of Service Design. The chapter will conclude by emphasizing the importance of attaining an appropriate understanding and buy-in for the Service Design process by library administrators and staff in order for its effective implementation. Practical Implications: Practical implications to employing Service Design to library spaces are endless, and span that gamut from making smart decisions based on user input and evidence, to creating spaces and services that are relevant to library users. Employing a Service Design approach to library building projects helps administrators position themselves to advocate for needed technology and funding in the highly competitive resource arena. The ideas gleaned from this chapter can be 'This article is Introduction Service design is influenced by a large spectrum of different disciplines. Psychology and sociology, because of the relational and human-intensive nature of services; interaction and communication design, because of their interactive character; management, marketing and organization theory, because of their capacity of changing the current paradigms; and architecture, planning, environment and product design, because of their influence on the built environment. -Anna Meroni (Forlano, 2010, para. 10)
doi:10.1108/s0732-067120160000036003 fatcat:px7zgtknnbbnlg2vuhhh44yr6i