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Advances in Applied Microeconomics
The Internet has enabled consumers to act as their own travel agents and to independently verify the accuracy of the information provided by airlines through the CRSs and travel agents. As a result, the relationships between consumers and the suppliers of air-travel information have been radically altered, and we document these changes. We identify the relevant market for air-travel information, which includes CRSs, online travel agencies, and the websites and call centers of individualdoi:10.1016/s0278-0984(03)12001-9 fatcat:gm3fnms3nbfmfmaac224aboh5m