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Lecture Notes in Computer Science
Existing process mining techniques provide summary views of the overall process performance over a period of time, allowing analysts to identify bottlenecks and associated performance issues. However, these tools are not designed to help analysts understand how bottlenecks form and dissolve over time nor how the formation and dissolution of bottlenecks -and associated fluctuations in demand and capacity -affect the overall process performance. This paper presents an approach to analyze thedoi:10.1007/978-3-319-39696-5_11 fatcat:iq2e2ck64bgylcd42wnk3k7ohy