Using converging methods across disciplines to guide the redesign of a large, information-rich web site

Susan J. Robinson, Bradford W. Hesse, Abdul R. Shaikh, Mike Coss, Carol Crawford
2003 CHI '03 extended abstracts on Human factors in computer systems - CHI '03  
This paper summarizes how differing research methodologies were sequenced during formative evaluation of a large-scale government Web site in order to generate consensus for site redesign and a clear typology of users. Each method was selected by an interdisciplinary research team to bring to the study a convergence of approaches across the fields of human computer interaction, information science, health communication, and social marketing. Researchers can use the study framework in optimizing
more » ... their own program of organizational and user research, particularly if they are designing and testing largescale information-rich sites with varied content accessed by a diverse set of users.
doi:10.1145/765903.765912 fatcat:whz7s4cw3vbppnsvhoggyxfbcq